“Treat people fairly and with respect.”
Those six simple words summarize the promise made by members of the Online Lenders Alliance to our customers. We believe you have a right to be treated fairly and with respect when you seek an online loan, expect our members adhere to this crystal-clear code of conduct.
Most of us know instinctively what it looks and feels like to be treated badly. But what does it look like to be treated fairly and with respect? Some of the ways members of the Online Lenders Alliance demonstrate their commitment to treating you right include:
- They help you make educated financial decisions by fully disclosing all loan terms in a transparent and easy to understand way.
- They give you a chance to change your mind by maintaining a reasonable cancellation policy.
- They promote the responsible use of short-term credit services in their advertising and marketing, and they do not engage in any false, misleading or deceptive advertising campaigns.
- They never use unlawful threats, intimidation, or harassment to collect accounts.
This list is just a start. Online Lenders Alliance members care about your personal data and privacy, ensure website security, and work to prevent fraud. Our best practices, totaling 52 pages, outline in detail what lenders must do to treat customers fairly and with respect.
If you want assurance that your lender will treat you right, look for the OLA Seal. It is the hallmark of trust, integrity, and professionalism in online lending, and it is your assurance that you are dealing with a reputable online lender.
And please be assured that we are here and ready to listen if you feel you have not been treated properly. The OLA Consumer Hotline provides a resource for consumers to speak to live operators for help and to report fraud and abuse. The Hotline helps consumers by allowing them to hear a reassuring voice, tell their stories, and resolve simple issues quickly. You can reach the OLA Consumer Hotline at 1-866-299-7585.