OLA Best Practices

• Provide full disclosure of loan terms to customers
• Maintain a reasonable cancellation policy
• Remain in compliance with all applicable laws and regulations
• Provide comprehensive website security and consumer privacy
• Provide referrals to credit counseling, education and assistance where appropriate
• Employ non-abusive collection practices
• Maintain compliance with all Truth in Lending Practices
• Recommend compliance with state licensing requirements

OLA Code of Conduct

Treat people fairly and with respect